Privacy Policy

1. What Information We Collect

We may collect personal information that is reasonably necessary to provide our services, including:

• Name
• Phone number
• Email address
• Property address
• Property details and preferences
• Any additional information you provide via forms, calls, or correspondence

We may also collect non-identifiable data such as website usage and analytics information.

2. How We Collect Information

We collect personal information through:

• Website enquiry and appraisal forms
• Phone calls and email correspondence
• In-person meetings
• Third-party platforms (e.g. property portals such as Domain or realestate.com.au)
• Cookies and analytics tools on our website

3. How We Use Your Information

We use your information to:

• Respond to enquiries and provide property advice
• Deliver appraisal and sales services
• Communicate with you regarding your property or market updates
• Improve our services and website experience
• Comply with legal and regulatory obligations

We do not sell your personal information.

4. Disclosure of Information

We may disclose your personal information to:

• Service providers who assist in delivering our services (e.g. CRM systems, marketing platforms)
• Real estate platforms (where required for property marketing)
• Professional advisors (e.g. legal or accounting services)
• Government or regulatory bodies where required by law

All third parties are expected to handle your information securely and in accordance with privacy obligations.

5. Referrals to Third Parties

Victory Property may, where relevant, refer clients to third-party service providers such as mortgage brokers, conveyancers, trades, or other professionals.

These referrals are made based on our understanding of your needs and the suitability of the service provider.

Where a referral is made:

• We will only share your personal information with your consent (express or implied)
• The third party will handle your information in accordance with their own privacy obligations
• You are under no obligation to engage any referred provider

Victory Property may receive a referral fee or other benefit from these introductions. Any such arrangement does not influence our recommendation, which is based on service quality and relevance to your situation.

6. Data Security

We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification, or disclosure.

This includes secure digital systems and controlled access to information.

7. Cookies and Website Analytics

Our website may use cookies and analytics tools to:

• Understand how users interact with the site
• Improve website performance and user experience

You can control or disable cookies through your browser settings.

8. Access and Correction

You may request access to the personal information we hold about you and request corrections if it is inaccurate or incomplete.

9. Contact Us

If you have any questions about this Privacy Policy or how your information is handled, please contact:

Victory Property

Email: hello@victoryproperty.com.au
Phone: 0468 999 041

10. Updates to This Policy

This Privacy Policy may be updated from time to time. The current version will always be available on our website.